Видео ютуба по тегу Service Desk Metrics

39. How to Measure Agent Performance to Improve Service Desk Quality?
39. How to Measure Agent Performance to Improve Service Desk Quality?
Service Desk Metrics: How Healthy is your IT Environment?
Service Desk Metrics: How Healthy is your IT Environment?
Help Desk Metrics: Guessing Isn't a Strategy
Help Desk Metrics: Guessing Isn't a Strategy
Service Desk Metrics & KPI's
Service Desk Metrics & KPI's
Support KPIs and Metrics
Support KPIs and Metrics
Вебинар: Метрики службы поддержки: что и как измерять для получения максимальной пользы.
Вебинар: Метрики службы поддержки: что и как измерять для получения максимальной пользы.
10 Steps To a Highly Effective IT Service Desk - Part 1 Metrics
10 Steps To a Highly Effective IT Service Desk - Part 1 Metrics
Metrics Unleashed | Service Desk ROI
Metrics Unleashed | Service Desk ROI
Five Key Service Desk Performance Metrics
Five Key Service Desk Performance Metrics
Service Desk Balanced Scorecard
Service Desk Balanced Scorecard
Service Desk Metrics Reports for Improved Customer Service
Service Desk Metrics Reports for Improved Customer Service
How to Monitor Help Desk Metrics to Guide Hiring Decisions (Complete Help Desk Tutorial)
How to Monitor Help Desk Metrics to Guide Hiring Decisions (Complete Help Desk Tutorial)
How Waitrose radically improved their service desk performance metrics
How Waitrose radically improved their service desk performance metrics
Customer Service Winning KPIs
Customer Service Winning KPIs
Webinar: The 8 Most Common Metrics Mistakes And How To Fix Them
Webinar: The 8 Most Common Metrics Mistakes And How To Fix Them
Why CSAT Matters as a Service Desk Metric
Why CSAT Matters as a Service Desk Metric
The 5 Levels of Help Desk Support (And Why You Need Them)
The 5 Levels of Help Desk Support (And Why You Need Them)
Service Level Metrics that Matter | Free Training for Call Center and IT Support Professionals
Service Level Metrics that Matter | Free Training for Call Center and IT Support Professionals
IT Help Desk Dashboard - Microsoft Power BI
IT Help Desk Dashboard - Microsoft Power BI
Service Desk Metrics
Service Desk Metrics
How To Measure Help Desk Performance? - Customer Support Coach
How To Measure Help Desk Performance? - Customer Support Coach